CA NSD 7 delivers the full power of IT service management with an intuitive user experience enabling even those who have never used a service management system to request IT services and initiate problem resolution without any training. By leveraging familiar attributes from social media and consumer web sites, CA NSD 7 empowers end-users and IT staff to work together more quickly, easily and reliably than ever.
"Users who have become accustomed to consumer applications that require
no learning expect the same from enterprise applications," said
As a true multitenant SaaS solution, CA NSD 7 enables organizations of all kinds to achieve their service management objectives without capital investment. The SaaS model also enables MSPs to fulfill their customers' diverse service requirements at less cost through a shared service desk staffing model.
CA NSD 7 also provides highly configurable ITIL-based "action driven" workflows that accelerate time-to-benefit, reduce ownership costs and make it easy for IT organizations to add and modify workflows as necessary to continuously improve operations.
The integration of CA NSD 7 with CA Nimsoft Monitor further streamlines service management by linking alerts from the IT environment to service tickets and making critical infrastructure data immediately available to service desk staff in context.
"We chose CA NSD 7 because it minimizes complexity, ensures faster and
more complete user adoption, and reduces our ongoing maintenance and
upgrade costs," said
CA NSD 7 lets customers choose monthly subscriptions based on named- or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available. CA NSD 7 is available directly from CA Technologies and from the company's global partner network.
CA Technologies is also addressing the needs of customers looking to
evolve their service management capabilities via traditional on-premise
solutions with the latest release of CA
Service Catalog. CA Service Catalog 12.8 empowers organizations to
manage the delivery of services where, when, and how they are needed. It
features a streamlined request and fulfillment UI that elevates the user
experience and extends support for portal environments such as
CA Technologies is demonstrating CA Nimsoft Service Desk and CA Service
Catalog this week at Pink
13—the 17th Annual
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Source: CA Technologies
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