Telecom leader reduces cost and time to market of new services while simplifying the development process
Telefónica's vision to give customers full control and ownership over their digital lives requires their own transformation and end-to-end digitalization. This journey for them includes the evolution of a complex technological infrastructure in which many applications of differing development languages, systems and platforms coexist.
"We bet on APIs to address the challenges presented by the new digital
services we offer our customers," said
One of the examples that best illustrates Telefonica's approach is the new diagnostic solution employed in customer service for resolution of technical incidents. This required the coordinated integration of more than 50 different operational systems.
In addition, Telefonica found that the CA solution also accelerated time to market in several projects, on average, reducing development cycles from three months to two weeks.
Benefits of API management
Telefonica's API management solution includes two key components of any successful API strategy:
To open data and services to third parties, the CA API Gateway enables organizations to expose, secure and manage applications, network systems or infrastructure through APIs in a very simple way. "The solution allows us to define different scenarios and security policies for different types of API consumers," says Bouvard.
Streamlining processes for developers, CA API Developer Portal simplifies the discovery and testing of APIs and creation of templates to build and release applications faster. With CA API Management, Telefónica now has the ability to change the technology supporting back-end services without any impact for the end user.
"For digital leaders like Telefónica, APIs are the central nervous
system of the application economy," says
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