CA Technologies
Jan 11, 2017

Only One-Third of Organizations Realize Maximum Rewards of Advanced Agile and DevOps Adoption

Results of CA Technologies Study Shows Adoption Drives Greater Customer Satisfaction and Employee Engagement

NEW YORK--(BUSINESS WIRE)-- In today's fiercely competitive environment for customer satisfaction and brand loyalty, agile and DevOps are driving happier customers and employees. Results from a new CA Technologies (NASDAQ:CA) global study reveal that advanced users of agile or DevOps realized significant increases of up to 52 percent in customer satisfaction and up to 50 percent in employee productivity.

Happy Employees Result in Happy Customers

The results showed a 30 percent advantage in employee recruitment and retention for companies that used agile and DevOps together to improve the working atmosphere for their employees - a huge benefit when you consider the shortage of talent in IT and the costs associated with attracting and retaining the best employees. In total, 74 percent of respondents who added DevOps to agile implementations reported improvements in employee recruitment and retention versus 57 percent for agile-only users. When combining agile and DevOps practices, users also reported an increase of 45 percent in employee productivity, compared to those only using agile. Further, respondents found that adding DevOps practices to an agile working environment:

Better Business Results

With 81 percent of executives confirming that agile and DevOps are critical to successful digital transformation, the study showed that both practices resulted in significant business benefits, and that together, they enhanced the positive impact even further. Compared to those that only use agile methodologies, the surveyed organizations that have adopted both agile and DevOps:

"We're making a direct correlation between the technology and tools that we use in development to real business benefits," said Jeff Scheaffer, general manager, Continuous Delivery, CA Technologies. "Pairing the DevOps paradigm with agile practices gives organizations of all sizes a competitive advantage with increases in employee productivity and satisfaction that is resulting in a loyal customer base."

Why You Should Scale Beyond IT

While more than four in five businesses are using each of these practices to some degree, a ‘maturity gap' remains with only a third having deployed either practice widely across the organization, according to the study. Yet the benefits of advanced adoption extend far beyond the purview of IT. The wider benefits available to the surveyed businesses that embraced these practices across the organization experienced:

"Today's competitive market requires that organizations take steps to expand and embed their use of agile and DevOps across the enterprise," said Angela Tucci, general manager, Agile Management, CA Technologies. "The results are clear - embracing a combined approach reduces cycle times and makes sure that execution is aligned to strategy, ultimately for customer benefit."

The study, Accelerating Velocity and Customer Value with Agile and DevOps, polled 1,770 senior business and IT executives about their attitudes toward agile and DevOps practices and the impact they see it having on their business. To learn more about the findings of this study, visit


About the Research/Coleman Parkes

Conducted by Coleman Parkes Research Ltd. in May-June, 2016 and commissioned by CA Technologies, the survey included 1,770 senior business and IT executives from large enterprises, across 21 countries and 10 industry sectors. Coleman Parkes, formed in 2000, provides action-focused marketing research on a global scale. The company offers a full research and consultancy service across all markets, while specializing in business-to-business research with a focus on IT, technology and communications research. For more information, please visit

About CA Technologies

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate - across mobile, private and public cloud, distributed and mainframe environments. Learn more at

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Source: CA Technologies

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